Refund policy

Our Refund Policy

At LlyfrAwel, we are committed to your complete satisfaction with every purchase. This policy outlines the terms and conditions for returns and refunds for our products, including Notebooks & Journals, Pens & Writing Instruments, and File Folders & Organization supplies.

Eligibility for Returns & Refunds

To be eligible for a return and refund, your item must meet the following criteria:

• The item must be in its original, unused, and resalable condition.
• It must be in the original packaging, with all tags, labels, and protective materials intact.
• You must initiate the return request within 30 days from the date you received the item.
• Proof of purchase (order number) is required.

Please note that personalized, customized, or monogrammed items are final sale and cannot be returned or refunded unless they arrive damaged or defective.

Non-Returnable Items

• Items that are not in original condition, are damaged, used, or show signs of wear.
• Items missing original packaging or accessories.
• Gift cards or downloadable software products.

Initiating a Return

To start a return, please contact our customer support team at [email protected] with your order number and details about the product you wish to return. We will guide you through the process and provide a Return Merchandise Authorization (RMA) number and return instructions.

You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service for your return.

Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
• The time it takes for the refund to appear in your account depends on your bank or payment provider's policies, but it typically takes 5-10 business days after processing.

Please note that original shipping charges are non-refundable for returns that are not due to an error on our part.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] within 7 days of delivery. We will arrange for a replacement or a full refund, including any shipping costs, at no extra charge to you.

Contact Us

If you have any questions about our Returns & Refunds Policy, please do not hesitate to contact our support team.

Email: [email protected]

We aim to respond to all inquiries within 1-2 business days.